Pro Max Exteriors Inc. ("Pro Max Exteriors", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites, submit a request, or communicate with us in relation to our services.
This Privacy Policy applies to:- promaxexteriors.com- promaxexteriors.com/I-home

1. Who We Are

Legal entity: Pro Max Exteriors Inc.Operating name: Pro Max ExteriorsAddress: 101-525 West 13th Ave, Vancouver, BC, V5Z 1N6Email: moc.sroiretxexamorp%40nimdaPrivacy Officer: Owner / Director of Pro Max Exteriors Inc.
If you have questions about this Privacy Policy or your personal information, you may contact our Privacy Officer at the email above.

2. What Information We Collect

We may collect personal information that you provide directly to us, including:
- full name- phone number- email address- city / area- project details you submit- photos or materials you choose to send us in connection with your project inquiry
We may also collect certain technical and usage information automatically, such as:
- IP address- browser and device information- pages visited- time spent on pages- referring website or campaign information- cookie and tracking identifiers- analytics and advertising interaction data

3. How We Use Your Information

We use personal information to:
- respond to quote, inspection, or contact requests- communicate with you about your request or project- prepare estimates and follow up on requested services- operate and improve our websites- understand how visitors use our websites- measure advertising performance- build remarketing audiences for advertising campaigns- maintain business records- detect spam, abuse, or fraudulent activity

4. Consent

By submitting a form or otherwise contacting us through our websites, you consent to our collection, use, and disclosure of your personal information for the purposes described in this Privacy Policy.
You may withdraw your consent, subject to legal or contractual limitations and reasonable notice. To do so, please contact us at .moc.sroiretxexamorp%40nimda

5. Communications

If you contact us or submit a request, we may communicate with you by email or phone in order to respond to your inquiry, discuss your project, or provide estimate-related follow-up.
At this time, we do not use your submitted information for general marketing newsletters as a standard practice.If we introduce additional marketing communications in the future, they will be handled in accordance with applicable consent requirements.

6. Cookies, Analytics, and Advertising Technologies

Our websites use cookies and similar technologies to support site functionality, analytics, and advertising.
These technologies may include:
- necessary cookies required for basic website operation- analytics tools used to understand website performance and visitor behaviour- marketing and advertising tools used for campaign measurement and remarketing
We use a cookie consent tool provided by CookieScript. Visitors can accept or reject non-essential cookies. Analytics and marketing technologies are intended to load based on the visitor's consent choices.
Our websites may use tools such as:
- Google Analytics- Google Tag Manager- Google Ads conversion tracking- Meta technologies- LinkedIn technologies- Microsoft Clarity
These tools help us understand site usage, improve user experience, and evaluate advertising performance.

7. Forms and Lead Requests

When you submit a request through our websites, the information you provide may be transmitted through our form handling workflow and delivered to us by email using Resend.
Submitted information may also be stored within the relevant service provider environment as part of the form delivery process.We collect only the information reasonably needed to review and respond to your request.

8. Call and Contact Handling 

When you contact us by phone or through a website form, we may keep records of those communications for business follow-up and service purposes.
At this time, phone calls are not described on this page as being routinely tracked or recorded for call recording purposes. If our practices change, we may update this Privacy Policy.

9. Service Providers

We may share personal information with trusted third-party service providers who support our business operations, website functionality, analytics, communications, and project planning.
This may include providers related to:
- website hosting and website platforms- form delivery and email routing- analytics and advertising tools- cookie consent management- review widgets or embedded content- internal planning or visualization tools
We do not sell personal information to data brokers.

10. Cross-Border Processing.

Some of the service providers we use may store or process personal information outside Canada, including in the United States.
As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in accordance with those laws.

11. Data Retention

We retain personal information for as long as reasonably necessary for quote requests, project communication, legal, operational, warranty, record-keeping, and business purposes.
Retention periods may vary depending on the nature of the request, whether a project proceeds, and our legal or operational obligations.

12. Safeguards

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, use, disclosure, or loss.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

13. Access and Correction

You may request access to personal information we hold about you, or request corrections if you believe it is inaccurate.To make such a request, please contact us at .moc.sroiretxexamorp%40nimda We may need to verify your identity before responding.

14. Third-Party Links and Embedded Content

Our websites may include links to third-party websites or embedded third-party content and tools, including review widgets or mapping tools.For example, our websites may use Elfsight review widgets or other embedded content services.
We are not responsible for the privacy practices, content, or policies of third-party sites or services. We encourage you to review their policies separately.

15. Project Photos and Submitted Materials

If you send us project-related photos or information, we may use those materials to review your request and communicate with you about potential work.
We may publish project photos on our websites or related channels as part of our portfolio and proof of work, but we do so carefully and do not intentionally publish exact project addresses on the public website.
Permissions relating to project photography and portfolio usage may also be addressed separately in project agreements where applicable.

16. Children's Privacy

Our websites and services are intended for adults, property owners, or authorized decision-makers.We do not knowingly collect personal information from children.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
When we do, we will update the "Last Updated" date on this page. Your continued use of the websites after changes are posted means you accept the updated policy to the extent permitted by law.

18. Contact Us

Pro Max Exteriors Inc.
101-525 West 13th Ave
Vancouver, BC, V5Z 1N6
moc.sroiretxexamorp%40nimda